Last updated: July 2026
Shipping & Refund Policies
Please read these policies carefully. Placing an order confirms acceptance of the terms below.
Research Product Return Policy
Due to the sensitive nature of laboratory research compounds, Void Research does not accept returns on any opened or used products. Once an order has been shipped, all sales are considered final. This policy ensures product integrity, sterility standards, and research compliance.
Incorrect Orders
If you receive an incorrect item due to an error on our end, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please include:
- Your order number
- Photos of the received item
- A brief description of the issue
Our team will work with you to correct the problem.
Damaged or Defective Items
If an item arrives damaged during shipping, please contact us within 48 hours of delivery with photos of:
- The outer packaging
- The product container
- The shipping label
Once verified, we will determine the appropriate resolution.
Order Changes or Cancellations
Orders may only be modified or cancelled before they have been processed or shipped. Once an order enters the fulfillment process, it cannot be cancelled or altered.
Non-Returnable Items
For safety, compliance, and product integrity reasons, the following items are non-returnable:
- Lyophilized research compounds
- Liquid research solutions
- Peptide vials or capsules
- Opened laboratory products
- Clearance or promotional items
Research Materials — No Consumer Returns
All products are sold as laboratory research materials for in-vitro use by qualified researchers and are not for human or veterinary use. Because chain-of-custody and sterility cannot be verified once material leaves our facility, opened research materials cannot be returned, resold, or restocked under any circumstance. Refunds or replacements, where offered, are handled as described above and are not conditional on any expectation of personal use.
Contact
For assistance regarding an order, please contact our support team at support@voidresearch.shop. Please include your order number in all correspondence.